INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you deliver to all cities in the UAE and Oman?

Yes, we offer shipping across all Emirates in the UAE and all major cities in Oman. Orders are delivered by trusted courier partners.

How long does delivery take?

  • UAE: 1–3 business days

  • Oman: 2–5 business days
    Please note that during holidays or sale periods, delivery may take slightly longer

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking link via SMS or email

Can I return or exchange my order?

Yes, returns and exchanges are accepted within 7 days of delivery, as long as the item is:

  • Unused

  • Unwashed

  • In its original packaging with the tag attached

How do I request a return or exchange?

Simply contact our customer support team via WhatsApp or email with your order number and reason for return. We’ll arrange the pickup or guide you through the process.

What if I receive a wrong or damaged item

We sincerely apologize. Please contact us within 24 hours of receiving your order, and we’ll fix it immediately at no cost to you.

INFORMATION ABOUT US

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